Customer service hours
Monday to Sunday : 8 am – 8 pm
Closed on and public holidays.Prefer a quick message?
Use our contact form and we’ll get back to you within one working day.
Questions about your order?
Please include your order number and the email address used at checkout so we can help you faster.
Frequently asked questions
Here are some common questions about Next.
What products do we sell?
We specialize in premium biltong, dried fruits, nuts, seeds, and traditional snacks. All our products are carefully sourced and packed to ensure freshness and authentic taste.
Do you offer free shipping?
We occasionally run free shipping promotions. Shipping rates depend on your location and will be calculated at checkout.
Can I track my order?
Yes, once your order has been shipped, you’ll receive a tracking number via email so you can follow your package every step of the way.
What is your return policy?
Since we sell food products (such as biltong, dried fruits, and snacks), we do not accept returns or exchanges for health and safety reasons. Please check your order details carefully before placing it.
Are your products suitable for vegetarians/vegans?
Most of our dried fruits and nuts are vegan-friendly. However, biltong is a meat product and not suitable for vegetarians or vegans.